Customer Support

Open Port strives to provide our customers with the best support possible Our goals are to:

• Keep call hold time under 3 minutes
• Respond to email requests within 1 hour

Please Have Following Information at Hand

Telephone and email support hours are determined by contractual agreement. When contacting customer support, you should provide the following:

• Customer Name
• Description of Issue
• Track ID (For existing issues

Telephone Support

Phone support is available for any technical issues. To receive phone support, do the following:

1. Telephone Number: +1.312.867.5200
2. Press "1" to report a new issue.

Email Support

Email support is available for any technical issues you encounter. When emailing a support question, please include the following information:

To	support@openport.com
Subject	IP LaunchPad
Body	Company Name, Description of the issue, Track ID (for existing issues)

FAQs by Product

Quick access to frequently asked questions about our IP LaunchPad solutions.

• IP LaunchPad
• IP LaunchPad Voicemail Suite
  

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